Support
We're here to help
Most answers live in the docs — but when they don't, a human reads every message.
Browse by topic
Send us a message
Goes straight to our support inbox — a human replies within one business day.
Prefer email?
General support
[email protected]
Replies within one business day
Billing questions
[email protected]
Plans, invoices, credit packs and payouts
Security & privacy
[email protected]
Data requests, exports and deletions
Legal
[email protected]
Terms, contracts and compliance
Include the email on your account and, if it's about a training job or payment, roughly when it happened — it helps us find things fast.
Do it yourself
Read the docs
Step-by-step guides for building, training, publishing and connecting agents.
GoCompare plans
Live pricing, credit allowances and top-up packs straight from billing.
GoManage your account
Subscriptions, wallets, API keys and usage live in your dashboard.
GoCheck system status
Live API and database health, updated straight from our servers.
GoDownload the desktop app
Mac ships first. Windows and Ubuntu installers will appear here when they are ready.
GoQuick answers
How much does it cost to try?+
Nothing. The Free plan includes 50,000 credits a month (~$0.50 of inference) and 200 MB of storage — enough to build, try and even train a small assistant. No credit card required.
What happens when I run out of credits?+
Your assistants pause politely instead of surprising you with a bill. Buy an extra credit pack or upgrade — both take effect instantly from your dashboard. We'll email you at 80% and 100%.
Who owns the assistants I build?+
You do. Your prompts, your conversations, your trained models. If someone uses a paid assistant you shared in the community, you earn that price — platform fee starts at 0% and is shown in-product.
Can other people see my conversations?+
No. Chats are private unless you explicitly publish an assistant — and publishing shares the assistant's behaviour, never your personal chat history.
What does beta mean?+
Nexpher AI is in public beta — the core product works, but features may change, and you may hit occasional issues. We label it clearly so you know what to expect. Report problems from Support or the in-app feedback widget.
Is there a desktop app?+
A Mac app is shipping first, with Windows and Ubuntu next. Until those installers are published, everything works in the browser with the same account. Status lives on the Download page.